Support

We’re committed to providing not only the best tube cut-off equipment, but also the best service possible.

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We let our customers speak for us...

“Just wanted to take a moment to thank you and your team there for the great response and turn around time on our cutoff.   I always said that the biggest and most important part of any piece of equipment is the service. You have delivered and completed the changeover with only losing a few hours of production time.  You will get a A+ from me and our team here. Everyone that I have ever met from Hautau was with the same mind set- - “always put that extra effort to make things happen”, One Great company.” Mike S.

“Please pass along my sincere gratitude for the prompt, courteous and professional customer service we continue to receive from all personnel at Hautau. It is uplifting to know that there are other companies who treat customer service as more than a slogan.” Mike C.

“I would like to thank the Hautau team for the excellent customer service last week in helping get these parts up to Canada. Too many companies have lost this type of service/support, it is great that Volant has aligned themselves with your company.”

“I have worked with many machine builders in the metals business for the past 27 years, I can honestly say that I have never been so impressed with the overall service with any one company until I worked with your company.”

“I want to thank Hautau for the excellent customer support you provided Monarch last week in helping us with the technical challenges of cutting and chamfering 6.75” X 6.00” tubing on our RC60 cut-off machine.  John S. worked till 9:00 PM to make sure we could get this going and eliminate the need for a secondary chamfering operation.  This dedication is VERY MUCH appreciated and I wanted you to know that this support did not go unnoticed by myself and the rest of the Monarch team. Again, I thank you for your excellent customer support!"
- Monarch Industries, Canada”

Hautau is our family name. It is on every machine we build. That’s why we’ll stand behind you on every one 24/7. After the sale, you get high-priority technical support including remote diagnostics for as long as you own your machine. And we maintain a database of any service or trouble calls for each machine, so we can track your machine performance and spot any potential problems.

We're proud of our reputation for the excellent support we provide, and we have many repeat customers who tell us that our after-the-sale support is why they invested in more Hautau machines.

24/7 Online Support

All it takes is a phone call and we can connect remotely with your machine’s controller, then run diagnostics and help your people with special setups and operator training. Our goal is keep your Hautau machines running continuously at maximum output and productivity.

Service Parts In-Stock

We carry a complete inventory of spare parts for our standard machines, and offer next-day or even same-day delivery.

Onsite Installation, Training & Service

Our expert service technicians provide thorough installation, operator and service training. They'll stay onsite until your operators are proficient in machine setup and operation.  We'll review preventative maintenance and service procedures with your staff, and we'll work with your IT department to setup and test our VPN connection to the machine's PLC and touchscreen.

And if you have a issue that requires quick attention from us, we keep a fleet of service vehicles stocked with parts so that high-priority service calls can be dispatched in just a few hours.