Support

We’re committed to providing not only the best tube cut-off equipment available, but also the best service possible.

Here are some comments from our customers…

“Please pass along my sincere gratitude for the prompt, courteous and professional customer service we continue to receive from all personnel at Hautau.”
“It is uplifting to know that there are other companies who treat customer service as more than a slogan.”
“I have worked with many machine builders in the metals business for the past 27 years, I can honestly say that I have never been so impressed with the overall service with any one company until I worked with your company.”
“When you buy any system from Hautau, you get innovative design, top-quality construction, installation assistance and guaranteed performance.”

Hautau is our family name. It is on every machine we build. That’s why we’ll stand behind you on every one 24/7. After the sale, you get high-priority technical support including remote diagnostics for as long as you own your machine. We maintain a database of trouble calls to help us track your machine performance and spot any potential problems.

We're proud of our reputation for the excellent support we provide, and we have many repeat customers who appreciate it.

24/7 Online Solutions

All it takes is a phone call and we can connect remotely with your machine’s control, run diagnostics and help your people optimize machine productivity.

Service Parts In-Stock

We carry a complete inventory of spare parts for our standard machines, and offer next-day or even same-day delivery.

Onsite Training & Service

Our expert technicians provide thorough installation, operator and service training. High-priority service calls can be dispatched in just a few hours.